Crusader Assistance | Our Service | Motor Claims Management

Crusader Assistance | Motor Claims Oursourcing

When we take on an account we really do guarantee that your client will receive excellent service.

Our ethos is to treat your clients exactly as we would want to be treated in what can often be a difficult and stressful situation.

Dealing with insurers on a daily basis means that we have both the experience and expertise to get the best outcome for your client.

Claims dealt with quickly and efficiently benefits all parties, from client to broker and underwriter. We understand that claimants want to be dealt with instantly and we’ve been doing this for insurance brokers just like you since 1989.

	Your own 0845 number – answered in the name of your business.

	Daily notification of all new claims reported.

	Regular updates to your clients on the progress of their claim

We regularly conduct customer research on all elements of the claims process to ensure that we are providing the service that our clients expect.

Crusader will take your client’s details and depending on their circumstances, confirm how we can help and inform them of the next steps. Your client is updated every step of the process.

	We arrange inspection or repairs where necessary.

	We refer your client to our approved panel of solicitors should an injury have occurred.

	In the case of a non-fault claim we arrange an alternative vehicle should theirs not be road worthy.

	Claims are reported to you daily.

	Settlement details are reported on an individual case basis.

At Crusader Assistance we have a real commitment to customer care and will always put the customer first.

If you are not satisfied with any aspect of our service we have a complaints handling procedure in place.
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For more information click here.

Crusader Assistance | Claims Management Oursourcing


	Full Claims Management
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	Motor Legal Expenses
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	Family Legal Expenses
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	Excess Protect & Reward
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	Motorcycle Helmet & Leathers
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	Windscreen Replacement
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	Replacement Vehicle
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	Motor Breakdown
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	Key Protect & Recover

A trading name of Crusader Uninsured Loss Recovery Services Ltd. Incorporating Centurion. Authorised and Regulated by the
Financial Services Authority (FSA).
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working with crusader