At Crusader Assistance we have a real commitment to customer care and will always put the customer first.
If you are not satisfied with any aspect of our service please follow the below procedure.
Contact our customer service team directly on the number below. Provide them with any reference you may have and details of whom you have spoken to previously. The customer service agent should be in a position to resolve your problem, or advise you of the steps they will be taking to attempt to resolve the issue.
If you are still not satisfied, please ask to speak to the team leader of that section; they should be able to resolve the issue. Failing this please ask to speak to the department manager.
If you are still unhappy. Please put your complaint in writing to the address below. All correspondence will receive an initial acknowledgment within 5 working days, and a final or holding response will be sent to you within 4 weeks. If a holding response is issued your final reply will be received within 8 weeks.
If you are still dissatisfied, you may be able to submit your complaint to the Financial Ombudsman Service (FOS). They are an independent body that arbitrates complaints on general insurance.
The FOS will only deal with any complaint that has followed our internal complaints procedure. If you are a business complaining to the FOS your turnover must be below £1,000,000.
The Operations Manager Crusader ULRS
2nd Floor UK House
82 Heath Road
Twickenham
TW1 4BW
Tel: 020 8744 4000
Fax: 020 8744 4002
Financial Ombudsman Services
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Tel: 0845 080 1800
Fax: 020 7964 1001
(For Claims Management Complaints)
If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to -
Claims Management Regulator
PO Box 7824
Burton on Trent
Staffordshire
DE14 9DP
info@claimsregulation.gov.uk
Tel: 0845 450 6858
The Regulator can review the handling of the complaint and can give a direction on further handling of the complaint. However, he cannot determine a complaint or award compensation.
A trading name of Crusader Uninsured Loss Recovery
Services Ltd. Incorporating Centurion.
Authorised and
Regulated by the
Financial Services Authority (FSA). ------------------------------------------------------------------------------------------------ Copyright Crusader 2009 | Legal Notice | Site Diablo
Copyright Crusader 2009 | Legal Notice | Site Diablo