To handle client’s claims as quickly and efficiently as possible by operating proficient, seamless processes; working with committed partners and handled by professional, caring and motivated staff.
To work together with all sections of the insurance industry to provide a fair and ethical claims management service that adheres to the principles of best practice in order to help clients deal with the consequents of accident and/or loss.
To consistently nurture a thriving business that is responsive to commercial, social and environmental change and caters for the needs of our broker clients and their insureds.
To provide staff with a secure working environment in which they are able to grow professionally and individually.
To collectively utilise our experience and expertise, together with established partners to create and capitalise on business opportunities.
As we prosper as a company to put something back into society by supporting charitable organisations at home and abroad.
To foster a company ethos of mutual respect, characterised by empathy and honesty.
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Corporate Social Responsibility has various definitions, but generally this one works best for us:
"Operating a business in a manner that meets or exceeds the ethical, legal, commercial and public expectations that society has of business..”
Business for Social Responsibility
What we now term as corporate social responsibility is arguably still in its infancy; with companies developing their policies. In the presentation of a structured approach the same can be said of Crusader Assistance, however, managing our business ethically and supporting those less well off than ourselves is something that we have always done.
Environmental impact
We have consistently improved our processes to, where possible, create a paperless environment. Our main client operating system is all electronically held data that is transferred in the same way between our suppliers, i.e. solicitors and credit hire companies.
Our aim is for all accounts to be transacted via email and electronically.
In other areas wherever possible we recycle our own waste in an effort to decrease our carbon footprint.
Charitable Donations at home
and abroad
Sparks:
Crusader Assistance is proud to be a supporter of Sparks - sports aiding medical research for kids – since 2005. The Sparks’ mission is for all babies to be born healthy and stay healthy, by funding high quality medical research into childhood diseases.
African Revival:
African Revival is a UK based charity founded in 2005 by one of our broker partners. Their vision is of an Africa where children have access to education, opportunity and a choice for the future.
We support the charity by regularly attending their fund raising events, but in 2009 made a significant donation to the Lubombo Community School in Rural Zambia. Crusader’s donation has paid for a three classroom block, with 60 new desks, plus to site and drill a borehole for fresh water.
Treating customers and
employees fairly
As a company we are proud to say that many of our staff have worked with us for a long time. Our policy is to promote from within and support those wishing to further their career.
We have siblings and different generations of the same family working with us, most of whom are local to the Twickenham area. We also offer work experience to local teenagers.
We have specifically developed our processes to hand-hold our clients through their experience and ensure that we treat customers fairly, at the very least in-line with FSA requirements.
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