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We agree a reporting structure that suits you at set up of the account; this can be daily or however frequent that you need it to be. This is also reviewed to ensure that we are meeting the needs of you, your staff and business. | |
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 It’s not usual for us to do this. It is part of our service to ensure that your client is kept fully informed as to the status of their claim every step of the way. This also reduces inbound calls to you. We can however, provide you with a weekly or monthly report of all settled claims that can be emailed to the person of your choice. |
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Upon joining Crusader we provide you with an account handler and the contact details of all our heads of departments. |
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With two office locations our people are split into teams dealing with first response; after care; administration and a specialist ULR unit; where more technical knowledge is required to deal with claims against the third party’s insurer. We also have a resource department whose responsibility is to monitor our supplier’s performance to ensure that claimants are receiving a good and timely service. |
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We work in close partnership with specialist companies to provide the right service to your clients. This includes a panel of well trusted professional solicitors and a variety of renowned hire companies covering the whole of the UK and all types of vehicle. Unlike some of our competitors, we firmly believe in honesty and transparency, with regard to the outside companies who provide their services to us. |
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If we provide a full claims management service to you, your claims figures will go on our RMAR. If we only provide a ULR service, these will need to be included by you on your RMAR. |
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Crusader ultimately is a claims management company. We provide an uninsured loss recovery service to our clients and effectively manage claims on behalf of insurance brokers. |
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We make our money through selling our service to clients. We also have contracts with service providers and make commission on the referrals that we send to our suppliers. |
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Generally a motorist will know whether or not they are responsible for an accident. When you notify Crusader of an accident we will discuss with you in detail the circumstances surrounding your accident and based on the information you provide us, advise you whether we feel you are liable and if we will be successful in pursuing a claim. Not all accidents are necessarily the responsibility of one party. There are many factors which determine who is liable. |
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As long as a client is honest with us throughout a claim and provides us with all the information we require we will continue to assist you the best way we can. |
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Certainly not, you are covered for all the services we provide when you purchase Crusader cover. All costs that may arise from the services that we provide are claimed back from the responsible party’s insurance company. If costs are unrecoverable, the costs are covered under your legal expenses insurance policy. |
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Uninsured losses are costs that are not covered by your insurers. This includes your policy excess, loss of earnings, personal injury, vehicle damage if you hold a TPFT or TPO policy, travel expenses and many more. Our advisors will be able to confirm any uninsured losses for you. Due to these costs not being covered by your insurers, they are only recoverable if you are involved in an accident with an identifiable, responsible party. If you are involved in a fault accident you are unable to claim for any of the costs mentioned. |
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You always need to report an accident to both us and your insurance company. By law you are obliged to notify your insurance company of any accidents that you have been involved in. Crusader will deal with different aspects of your claim to your insurers, therefore it is important that both of us are notified of any claim. |
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 A trading name of Crusader Uninsured Loss Recovery Services Ltd. Incorporating Centurion. Authorised and Regulated by the Financial Services Authority (FSA). ------------------------------------------------------------------------------------------------  Copyright Crusader 2009 | Legal Notice | Site Diablo |